When the coronavirus outbreak hit, the limitations of on-premise legacy infrastructures stopped many companies rapidly switching contact centers to home working to protect their staff.
Worse still, they struggled to cope with off-the-scale traffic spikes while enacting business continuity plans that hadn’t accounted for pandemics. This meant failed KPIs, missed SLAs and declining experience — at a time when retaining customers is more vital than ever.
With Altron Cloud, we’ll keep you connected.
Business continuity is automatically built into Altron Cloud. Powered by Genesys, the industry’s #1 cloud contact center platform, our solution enables agents to work efficiently from home. They only need a broadband internet connection and off they go.
Managers are instantly supplied with reports and metrics, resource schedules and workforce management tools. New services, like call-backs and voice and chat bots, can be quickly introduced to help further flatten demand spikes. Add to that a simple unified desktop for managing voice, video, chat, mobile and social conversations.
Solve other challenges with Altron Cloud.
Here are some other common pain points and reasons why customers choose Altron Cloud:
Transitioning to cloud is a journey
Why choose Altron as your partner for success?
Altron is the first company in EMEA to successfully transition customers from a complex on-premise platform to a seamless cloud solution with Genesys,
Altron provides expert services ranging from consultancy and bespoke integrations to AI, Analytics, CRM, Workforce Optimisation and Infrastructure, purposed to accelerate your business success.